Introduction

Welcome to IMMILINK, a Canadian immigration information and professional marketplace operated by Canadapine Inc. ("IMMILINK," "we," "us," or "our").

We respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:

• Visit or use the IMMILINK website;

• Create or manage an account;

• Search for or communicate with immigration professionals;

• Participate in forums, discussions, comments, or other community features;

• Purchase or manage a membership;

• Submit an inquiry, consultation request, contact form, or support request;

• Subscribe to communications;

• Interact with advertisements, analytics tools, or other website features.

By using the website, you acknowledge that you have read this Privacy Policy. Where consent is legally required for a particular activity, including certain cookies, advertising technologies, or marketing communications, we will request consent separately.

Scope of This Privacy Policy

This Privacy Policy applies to information collected through the IMMILINK website and related online services controlled by Canadapine Inc.

It does not govern the independent privacy practices of immigration consultants, lawyers, legal advisors, educational institutions, government authorities, advertisers, or other third parties linked to or listed on the website.

When you choose to contact or share information with an independent professional through IMMILINK, that professional may process your information under their own professional, legal, and privacy obligations.

Personal Information We Collect

The information we collect depends on how you use IMMILINK and which services or website features you access.

How We Use Personal Information

We may use personal information to:

• Create and manage user accounts;

• Authenticate users and maintain account security;

• Provide website features and requested services;

• Operate professional listings and advisor profiles;

• Help users discover and communicate with relevant professionals;

• Process consultation requests and inquiries;

• Manage memberships, subscriptions, and paid services;

• Display and manage user-generated content;

• Operate forums, comments, reviews, and community features;

• Respond to questions, support requests, and complaints;

• Send administrative, account, security, and service-related messages;

• Send newsletters or promotional communications where permitted;

• Personalize website content and recommendations;

• Remember user preferences;

• Measure website traffic, engagement, and performance;

• Improve our website, services, content, and user experience;

• Display, personalize, and measure advertising where permitted;

• Detect and prevent fraud, spam, misuse, unauthorized access, and security incidents;

• Investigate violations of our terms, policies, or applicable laws;

• Maintain business, financial, and transaction records;

• Protect the rights, safety, and property of IMMILINK, its users, professionals, and others;

• Comply with legal, regulatory, contractual, accounting, and reporting obligations.

We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent where required.

Legal Grounds for Processing

Where applicable law requires us to identify a legal basis, we may process personal information based on:

How We Share Personal Information

We may disclose personal information in the circumstances described below.

Cookies and Similar Technologies

IMMILINK may use cookies, pixels, tags, web beacons, local storage, software development tools, and similar technologies.

Cookies are small files stored on a browser or device that help websites operate, remember preferences, understand user activity, and support analytics and advertising.

Cookie Consent and Preference Management

Where applicable law requires consent, non-essential cookies and related technologies will be managed through a consent management platform.

Visitors may be given options to:

• Accept eligible cookies and data processing;

• Decline non-essential cookies;

• Manage individual purposes, vendors, or preferences;

• Withdraw or revise a previous choice.

You may also manage certain cookies through your browser settings. Blocking cookies may affect account login, preferences, website functionality, or other features.

A browser's cookie controls are separate from any consent settings available directly on IMMILINK.

Google AdSense and Advertising Disclosure

IMMILINK may use Google AdSense or other Google advertising services to display advertisements.

Third-party vendors, including Google, may use cookies to serve ads based on a visitor's previous visits to IMMILINK or other websites.

Google's use of advertising cookies may enable Google and its advertising partners to:

• Serve ads based on visits to IMMILINK and other websites;

• Measure advertising performance;

• Limit the number of times an advertisement is displayed;

• Detect invalid traffic, abuse, or advertising fraud;

• Deliver personalized advertisements where legally permitted and consented to;

• Deliver non-personalized or limited advertisements where appropriate.

Third parties may place and read cookies on a visitor's browser or use web beacons, IP addresses, device identifiers, or similar technologies to collect information as a result of advertising displayed on the website.

Visitors may manage personalized advertising through Google Ads Settings.

Visitors may also review How Google Uses Information From Sites or Apps That Use Google Services for additional information about Google's data practices.

Consent Management for European Visitors

For visitors in the European Economic Area, the United Kingdom, Switzerland, and other jurisdictions where consent is required, IMMILINK may use a Google-certified Consent Management Platform.

The consent message may allow visitors to:

• Consent to cookies and personal-data processing;

• Decline consent;

• Manage individual privacy preferences;

• Review advertising purposes and vendors;

• Change or withdraw a previous decision.

Google currently requires a certified CMP integrated with the applicable consent framework when personalized ads are served to users in the EEA, UK, and Switzerland.

Withdrawing consent does not affect processing that lawfully occurred before the withdrawal.

Marketing Communications

We may send newsletters, promotional emails, service announcements, or business communications where permitted by applicable law.

You may unsubscribe from promotional emails by:

• Selecting the unsubscribe option included in an email; or

• Contacting us at support@immilink.ca.

Even after opting out of promotional communications, you may continue to receive necessary account, security, transaction, membership, or service-related messages.

International Data Processing

IMMILINK is operated from Canada.

Some service providers may process or store information in Canada, the United States, or other countries. As a result, information may be subject to the laws and lawful-access requirements of the jurisdiction where it is processed.

Where appropriate, we use contractual, organizational, and technical safeguards designed to protect information transferred to service providers in other jurisdictions.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services;

• Maintain user accounts;

• Manage memberships and transactions;

• Fulfil the purposes described in this Privacy Policy;

• Meet legal, accounting, tax, and reporting requirements;

• Resolve disputes;

• Prevent fraud and abuse;

• Enforce agreements;

• Protect our legal rights.

Retention periods may differ depending on the type and sensitivity of the information, the purpose for which it was collected, legal obligations, and security requirements.

When information is no longer reasonably required, we may securely delete, destroy, aggregate, or anonymize it.

Public posts, forum contributions, comments, or reviews may remain visible where continued retention is necessary to preserve the integrity of discussions, comply with legal requirements, or protect legitimate interests. Where appropriate, identifying information may be removed.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Loss;

• Theft;

• Unauthorized access;

• Unauthorized disclosure;

• Misuse;

• Alteration;

• Destruction.

Safeguards may include access controls, secure hosting, authentication measures, encryption where appropriate, security monitoring, backups, staff or contractor confidentiality requirements, and restricted access based on business need.

However, no internet transmission, website, electronic storage system, or security measure can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their passwords and account credentials.

Please contact us immediately if you believe your account or information has been compromised.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Ask whether we hold personal information about you;

• Request access to eligible personal information;

• Request correction of inaccurate or incomplete information;

• Update your account information;

• Request deletion of eligible personal information;

• Withdraw consent where processing is based on consent;

• Object to or restrict certain processing activities;

• Opt out of promotional communications;

• Manage cookie and advertising preferences;

• Ask about the use or disclosure of your personal information;

• Submit a privacy complaint.

Some requests may be subject to legal exceptions. For example, we may need to retain certain information for fraud prevention, security, recordkeeping, dispute resolution, contractual, or legal purposes.

Accuracy of Personal Information

We take reasonable steps to maintain information that is accurate, complete, and current for the purposes for which it is used.

Users are responsible for keeping their account and profile information updated. You may update eligible information through your account or contact us to request a correction.

Children's Privacy

IMMILINK is not designed or intended for young children.

We do not knowingly collect personal information from children in violation of applicable law. Where a person is not legally permitted to provide independent consent, appropriate authorization from a parent or legal guardian may be required.

If you believe a child has submitted personal information improperly, contact us at support@immilink.ca. We will review the request and take appropriate action.

For information concerning prohibited content, child protection, safety reporting, and platform standards, please review our separate Child Safety Standards Policy.

Third-Party Websites and Services

The website may include links to:

• Immigration professionals;

• Government websites;

• Educational institutions;

• Legal resources;

• Social media platforms;

• Advertising partners;

• Other external websites or services.

IMMILINK does not control the privacy, security, content, or data practices of independent third parties. Accessing an external website is subject to that party's own policies and terms.

We encourage users to review the privacy policy of each third-party service before providing personal information.

Professional Listings and Independent Advisors

Professionals listed on IMMILINK may be independent practitioners or independent businesses.

Unless expressly stated otherwise:

• They are not employees or agents of Canadapine Inc.;

• They are responsible for their own professional services;

• They are responsible for information collected directly through their own websites, offices, forms, communication channels, or systems;

• Their privacy practices may differ from IMMILINK's practices.

IMMILINK's handling of information is governed by this Privacy Policy. A professional's independent handling of information is governed by their own privacy obligations and policies.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes to our website or services;

• New features or technologies;

• Changes to advertising or analytics services;

• Legal or regulatory developments;

• Changes to our business practices;

• Security or operational requirements.

When changes are made, the revised policy will be published on this page and the "Last Updated" date will be changed.

Where a change materially affects how personal information is handled, we may provide additional notice through the website, an account message, email, or another appropriate method.

Privacy Officer and Contact Information

Canadapine Inc. is responsible for personal information under its control and has designated a Privacy Officer to receive privacy questions, complaints, and requests.

We will review privacy concerns fairly and take reasonable steps to investigate and address valid complaints.

Individuals may also have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy authority.